In its thrust to bring more convenience to its clients, United Insurance Company Limited has opened a new location on the West Coast which uses the latest in video conferencing technology to allow clients to “meet” with underwriters at its Lower Broad Street office. This is a first for the insurance industry in Barbados.
Opened recently at West Coast Mall, Holetown, St. James, United Insurance’s new location allows clients to receive sound advice, arrange new policies, pay their premiums, request quotes, and submit claims all without having to travel to its Bridgetown office. Crucially, the location allows clients to meet remotely with experienced insurance professionals at the company’s Bridgetown location through state-of-the-art video conferencing technology.
Chief Operating Officer, David Alleyne, expressed deep satisfaction at the opening of the new venue and said it signalled the dawn of a new era for United Insurance as well as cemented its greater focus on offering value-added convenience for customers.
Alleyne added that the high use of technology at the new location was not an end in itself.
“Our primary consideration and drive is really to make it easier and more convenient for clients to conduct their business with us. This customer-centric approach fits in well with United’s overall focus of continually seeking to offer high-quality services and interactions to clients, which are convenient for them and provide ease of use.”
Carl Norris, Underwriting Manager — Barbados, agreed.
“In addition to our valued clients continuing to expect the general insurance solutions which have met their needs over the years,” he said, “they can now make contact with us at a location that will, in many cases, be even more convenient. Indeed, feedback from our clients so far has been exciting and encouraging!”
United Insurance’s new branch at West Coast Mall is the first one outside of its Lower Broad Street office, and heralds the way for more locations in Barbados. United also plans to provide additional conveniences for its clients in Barbados and in the other Caribbean territories in which it operates. United’s recent launch of the SurePay Service for its clients in Barbados is testimony to this commitment to increased conveniences for its clients.