Telecommunications company, LIME says it is still trying to determine the nature of compensation for disrupting the voice and data services of all its customers in Barbados and some other Caribbean territories yesterday. Chief Executive Officer Alex McDonald told Barbados TODAY this afternoon, that the company was still trying to get to the root of the problem before it could decide on compensation.
“Yesterday an unusually extended outage on the LIME Mobile network prevented customers from making or receiving calls via the 4G network or accessing data on their mobile devices. Our engineers worked closely with our vendors Ericsson to isolated the problem to a software issue which has now been corrected,” LIME said in a statement today.
The company said all services were now restored with voice service returning around 7 o’clock last night and data gradually since 3 a.m. today. LIME said it was deeply sorry for the inconvenience caused to customers and assured them that details of a suitable compensation package would be outlined during this week.
The compensation, McDonald pointed out, would not make up for the time lost.
“It will be our way of tangibly extending our apologises to our customers who depend on us for a continuous connection to their loved ones,” McDonald added.
The telecoms firm said yesterday’s outage would be fully investigated and a fuller explanation given on the steps being taken to ensure there is no recurrence.
Chief Technology Officer, Patrick Bradd, added: “These issues are of major concern to us. Together with our mobile network supplier, Ericsson, LIME is working to improve the network stability by eliminating these faults.”
The company’s intention to compensate only relates to Barbados. Other Caribbean states affected by the outage included St. Lucia, Grenada, St. Kitts, Montserrat and Antigua. (EJ)