Digicel has achieved Cisco Gold Certification in the Caribbean, Panama and El Salvador, following committed work by the company to meet rigorous standards set forth by Cisco in networking competency, service, support and customer satisfaction.
Digicel Group Director of Business Solutions, Tom Carson, said: “I am delighted with this achievement. Digicel Business is the region’s leading full services business solutions partner and we continue to develop our capabilities in all markets through recruitment and training.
Now, having a key solutions presence in 26 markets with this type of capability sets us apart and will allow us to deliver increased value, innovation and partnership to our customers across the region.”
“We are committed to providing the tools, training and programmes that facilitate partner growth, differentiation and profitability,” said Edison Peres, senior vice president of worldwide channels at Cisco.
“With specialisations in unified communications, routing and switching, security, and wireless LAN, Digicel has made an investment in developing the capability to deliver the integrated and customised technology solutions that today’s customers demand.”
Head of ICT Sales & Enterprise Solutions for Barbados and OECS, Jaggernauth Dass, said: “This is a great achievement for our Barbados and OECS teams, but more importantly, local and regionally businesses can feel assured about Digicel Business ability to build and support their data networks.
“Actually any business with CISCO’s infrastructure can contact us, as we can integrate multiple technologies that will meet your business demands. Also to note, we are exporting our skills to the Spanish Speaking Caribbean and Central America, this demonstrates the high regard of our local engineers. We will provide cross border experiences that can lead to best practices being invested back into Barbados & the OECS.”
The Cisco Resale Channel Programme provides a framework for partners to build the sales, technical and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the programme’s specialisations and certifications, Cisco recognises a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates a partner’s technology skills, business practices, customer satisfaction, presales and post-sales support capabilities, and other critical factors that customers consider when choosing a trusted partner.
As a Cisco Gold Certified Partner, Digicel has met the requirements for attaining the broadest range of expertise across multiple technologies by achieving Cisco advanced specialisations in unified communications, routing and switching, security, and wireless LAN. In addition, Digicel has integrated Cisco Lifecycle Services into its offerings and is required to maintain high levels of customer satisfaction. Cisco Gold Certification provides Digicel with access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.