Yesterday First Citizens Bank celebrated its first year of operations in Barbados, and CEO Glyne Harrison is indicating that the Bank is continuing its firm focus on customer satisfaction as it enters its second year. According to Harrison, the First Citizens
philosophy of ‘We put you first’ has served as a strong anchor for the Bank’s staff during the first year of operations, and will be a central theme as it continues to build relationships with customers, staff, suppliers and other stakeholders.
Harrison indicated that he is “very pleased” about First Citizens’ smooth integration into the local banking industry and thanked the Bank’s staff and the Barbadian public for embracing the First Citizens brand. He attributed the Bank’s commitment to customer satisfaction as a key component of the integration process.
“We are committed to making a significant impact on the banking industry” he explained, “and our daily operations are consistent with this commitment. We will continue to offer exceptional service to all our customers as we grow”.
The CEO said that the Bank was particularly pleased to have two branches that offered customers the convenience of late opening hours and Saturday banking.
Since it began operations in Barbados, the Bank has made significant investments both financially and socially to the Barbadian community. The Bank recently sponsored several local cultural and heritage events including the Bridgetown by Night Heritage Walk and De Big Show Calypso Experience.
First Citizens Bank (Barbados) Ltd. opened its doors in Barbados in 2012, after First Citizens acquired the local operations of Butterfield Bank. The Bank has five locations in Barbados and employs over 120 persons. The First Citizens Group of Companies is a regional financial institution with operations in Barbados, Costa Rica, St. Lucia, St. Vincent and Trinidad & Tobago. The Group has a combined asset base of approximately US$31.2 billion.
In addition to celebrating the upcoming local milestone, the First Citizens Group is marking its 20th year of operations. Harrison noted that First Citizens employees in Barbados are proud to be a part of a strong regional financial group.