During the April 2012 to March 31, 2013 period, 2,237 consumers contacted the
Fair Trading Commission seeking advice on a range of issues relating to businesses and
alleging unfair trade practices.
According to the FTC’s annual report for the period under review, of that number
1,987 were telephone queries, while 250 were from consumers who visited the
commission. Of the total number 32 were written queries. Meanwhile, 738 consumers
were directed to the office of public counsel. During the months of November 2012
and March 2013 the commission received more calls when compared to the 2011 to
2012 period. There were also significantly more walk-ins for April 2012, January and
March 2013 when compared to the 2011 to 2012 period.
For the year under review 13 new complaints were lodged and six complaints
alleging unfair trade practices were brought forward from the 2011 to 2012 period.
Complaints received by the FTC included exclusive dealing, predatory pricing,
discriminatory pricing, refusal to deal, among other anti-competitive conducts.
Although the majority of telephone queries were related to Cable & Wireless
[now trading as LIME (Barbados)], regulated land line telephone service, officers of the
commission also responded to and where possible, gave advice on matters related to
telecommunications services, including mobile and Internet, which are not regulated by
“The new complaints represents a 50 per cent decrease over the number of
complaints in 2011 to 2012. The commission attributes this reduction to a proactive
approach to identifying issues and addressing them before they impact adversely on
consumer welfare and to its sustained intensive educational programme,” it said.
The FTC said consumers were better informed and they were making
“All complaints received in this reporting period have been resolved including the
six complaints which were brought forward from the 2011 to 2012 period,”
said the FTC. (MM)