Columbus International Inc. today announced the promotion of
Michele English to the newly created role of executive vice president and
chief customer officer, for the region.
English, who is currently president and chief operating officer of
Columbus’ operations in Jamaica, will commence her new role, effective
July 1. She will be based in Florida.
In making the announcement, president of Columbus’ Caribbean
operation, John Reid, emphasized the importance of English’s new
position as part of the company’s strategic plan to be the “best service
provider” and “employer of choice” in the region.
“With operations now in eight countries and this year being our tenth
anniversary, we must position ourselves to create a seamless experience
for our more than 600,000 customers across the region,” said Reid.
“Michele will have ultimate responsibility for the entire
“This goes beyond the traditional approach to customer service,
to include all touch points including our product offering, channels,
communications, technology, systems, processes and people,”
Since joining Columbus in 2006, English’s experience and leadership
have resulted in the Jamaican operations growing in revenue, customer
base, as well as in stature across the country. Named a top business
leader, she has been nationally recognized for her contributions to
the economy, innovations in customer service and for the company’s
contribution to corporate social responsibility.
Prior to joining Flow Jamaica, English worked with Persona,
Canada’s sixth largest cable television company, initially as director of
human resources, and subsequently as vice president/general manager
responsible for the company’s Atlantic Canadian Division. (PR/MM)