Over the past 12 months the Fair Trading Commission (FTC) has found that over one dozen stores were in breach of sections of the consumer protection legislation.
Chairman of the FTC, Sir Neville Nicholls, made the comments at the FTC’s tenth annual lecture at the Accra Beach Resort recently.
He said: “The division made presentations to 40 businesses and 31 schools over the last 12 months. Staff also made unannounced visits to 170 stores and found 13 in breach of the consumer protection legislation, especially the no exchange, no refund display signs.”
He did not say if that issue was resolved.
“Staff answered over 2,000 telephone calls in the last 12 months. In addition, several complaints alleging unfair trade practices were investigated and resolved. Much effort was also placed on the examination of standard form contracts for unfair contract terms which are detrimental to consumers,” said Sir Neville.
The consumer protection division continued to provide advice and guidance to consumers, he said, through telephone calls and visits to the commission. The commission protection division has also been actively trying to get companies in selected sectors to establish voluntary codes, he added.
However, after several meetings with stakeholders and the development of draft guidelines to assist in the process the progress has been “quite slow”.
The voluntary code would ensure that consumers know what to expect when there was a breach and the employee would be aware of how to deal with the breach.