It’s the worst service one can find anywhere in the world, says the head of this country’s largest public sector trade union in reference to the operations of regional airline LIAT.
General Secretary of the National Union of Public Workers Dennis Clarke made the scathing comments after he was stuck in Antigua for an entire day last week, following a Caribbean Public Service Association meeting in St Maarten.
Clarke told Barbados TODAY that the airline was operating in “pure bedlam”.
“The delays and cancellation of flights have become the norm. That is why I said it is high time we look at how [LIAT is] being managed, how flights are being scheduled; this whole question of overbooking.”
While acknowledging some delays could be expected when travelling, Clarke said he felt many of those experienced by LIAT passengers were unacceptable.
“Somehow, somewhere along the line, you always go to Antigua and sit down for a long time,” the NUPW boss lamented.
He has therefore urged LIAT shareholder governments to urgently review the management operations at the Antigua-based carrier.
Saying that travel on LIAT was a horror story, he referred to the service of the company as a free-for-all, with no care for passengers generally, their health, or their business commitments.
“In fact there is no commitment to service,” Clarke said, adding that the only service of note coming from LIAT was its repeated apologies.
“LIAT is a blight on travel within the region and as it stands, will continue to be an economic failure,” he declared.
Clarke likened the airline, in which Barbados is the major shareholder, to “a dead man getting to his funeral late”.
When contacted, LIAT’s head of corporate communications Desmond Brown said the company expected to issue a statement tomorrow.