After more than two decades doing business at the corner of Probyn Street and Bay Street in Bridgetown, the Barbados Light & Power Company (BL&P) is closing its customer service office on Friday, March 27, 2015.
There will be no job losses as employees will be reassigned to the Garrison headquarters and other offices.
The company said its decision to cease business at this Bridgetown location after 27 years, formed part of a wider plan “to streamline operations and provide better service opportunities for its customers”.
“Through a greater partnership with SurePay, BL&P will have additional locations, some with extended hours for customers making service applications and other service requests,” the company said in a statement today.
Customer Services Manager, Rohan Seale, assured customers that in making this change and providing alternatives, BL&P was working to improve its overall service and would do its best to make the transition “as smooth and as seamless as possible”.
“We recognize that many of our loyal customers have grown accustomed to doing business with us at this location in Bridgetown and regard our staff members there as friends. With this in mind, we are making every effort to minimize the inconvenience to affected customers and to maximize the ease of doing business with us,” he said.
Seale added: “To this end, we will be offering a range of services in Bridgetown through enhanced facilities at the SurePay outlets located at Cave Shepherd, Broad Street and Massy Technologies, White Park Road, with extended service hours at the Cave Shepherd outlet.
“In addition to paying bills at these new locations, there will be trained personnel there to provide a range of BL&P services such as new service applications and service requests for reconnections and disconnections. In addition, in the near future, we at Light & Power will also be rolling out a range of new eServices to cater to those customers who wish to transact business via the internet using our existing web self-service platform.
“Also, as part of the change, our Garrison office has been renovated and expanded to facilitate more customer service representatives to provide more efficient and customer friendly service,” the BL&P representative said.