CIBC FirstCaribbean’s CEO Rik Parkhill now has a better appreciation of the role played by Branch Ambassador Suzzette Griffith after trading places with her today.
“My day didn’t get off to a great start. I arrived late after being stuck in traffic and then I forgot my name tag,” he quipped, adding, it is always useful to stand in someone else’ shoes and see what they face on a day-to-day basis.”
[Before today] I didn’t know how complicated the world of Branch Ambassador was and how many different tasks need to be mastered and different customer requests that they have to deal with,” said Parkhill, who is aiming to have all departments participate in the Trading Places programme in the future.
Here, the CEO attends to a customer, while Griffith looks on.
(Photograph by Remy Rock.)