A survey by a US-based company has suggested that Digicel customers were benefiting from the fastest 4G network in Barbados, prompting officials of the mobile phone network provider to pledge continued investment to maintain improved service in the market.
A release from Digicel stated that the study, which was carried out in Barbados by Brightcomms between January 5 and 12 this year, also hailed the company’s 2G or voice network for call quality. It did not say who commissioned the study.
Brightcomms, which is based in Coral Gables, Florida, is described on its website as an independent engineering services company specializing in providing total solutions to meet the dynamic needs of the telecom industry.
Its benchmarking measurement allowed Digicel to determine its network performance in the market compared with its competitors through an independent and reliable third party analysis, the release stated.
“Our in-depth audit shows that Digicel’s data service is the best performing in Barbados. On average Digicel’s throughput (which is the way we measure speed on the network) is around 4.6 Mbps while FLOW’s is approximately 1.7 Mbps,” explained Jonathan Molea, Brightcomms Commercial Director.
Digicel Barbados’ Core Network Manager Dwight Grannum described the survey result as good news for its customers, boasting that it showed that the phone company was “getting it right with our customers enjoying the benefits of the fastest 4G speeds in Barbados as well as great call quality on the voice side”.
“So all in all, this is great news for Digicel customers, but we are not resting on our laurels, we will continue to invest in and optimize our service to ensure our customers always benefit from being part of the Digicel family,” Grannum promised.
Release of the study’s findings comes on the heels of a recent meeting between top Government and Digicel officials at Ilaro Court.
Prime Minister Freundel Stuart chaired the talks which were also attended by Minister of Finance and Economic Affairs Chris Sinckler; Minister of Industry and Commerce Donville Inniss; Permanent Secretary in the Prime Minister’s Office Sonja Welch and Deputy Chief Telecommunications Officer Clifford Bostic.
The Digicel team was led by company Chairman Denis O’Brien and included Chief Executive Officer designate Conor Looney and Group Projects Director Lisa Lewis.
O’Brien updated Stuart on the various projects Digicel was undertaking here, including the Wide Area Network (WAN) between Government and his company; and the fiber optics network. He also shared some of the company’s plans for the future.
Stuart thanked O’Brien for Digicel’s continued confidence in Barbados and for being a good corporate citizen.