Three employees of Cobblers Cove are back from a six-week attachment at a five star resort in Montana, USA, eager to apply what they have learned in terms of best practice to improve the delivery of service and contribute to a higher level of guest satisfaction and success for the luxury St Peter beachfront hotel.
Security supervisor Rosco Belle and room attendants Cherry Ann Boyce and Juanne Nurse said their stint at The Ranch at Rock Creek, a sister property in the global Relais & Chateaux group, was a great learning experience.
It provided them with a better appreciation of the importance of service quality standards, the value and effectiveness of team work, and being multi-skilled employees.
“It has given me a better understanding of changes being made here at Cobblers,” said Nurse, pointing to management’s strategic objective of increasing guest satisfaction beyond the current average of 92 per cent and the substantial investment being made in upgrades to the hotel plant and the development of staff to make it happen.
The three employees are the latest batch to benefit from an overseas attachment since the programme was introduced two years ago. Last year, one employee had a stint at the Ranch at Rock Creek while two others went to Glenmere Mansion in Chester, New York.
“An objective of the overseas work attachment programme is to support the development of staff through international exposure which would redound not only to their benefit but also the hotel’s,” explained General Manager William Oakley.
Located at the entrance to Speightstown, Cobblers Cove will reach a significant milestone next year when it celebrates its 50th anniversary as an important player in the island’s tourism industry.
The luxury hotel is a member of the Relais & Chateaux group which comprises 530 properties operating in 64 countries worldwide.