Following several complaints received, Grantley Adams International Airport (GAIA) Inc. this week moved to step up the level of service offered by its red caps, with the launch of a Platinum Airport Porter Service.
The idea came from businesswoman Shelly Williams, who is the founder and Managing Director of Platinum Services Limited.
Williams, who already offers luxury airport services at GAIA, has reached agreement with the authorities for the addition of porter services.
In welcoming the development, the airport’s acting Chief Executive Officer Neville Boxill, who has been in the post since May 1, 2016, said: “Since I have been at the airport, I can tell you that red caps have been one of the areas in which I received the most complaints.
“People have encouraged me, and I have seen the former CEO try to do away with the red caps and instead provide luggage trollies,” he added.
However, Boxill said red caps were “a unique aspect of travel in Barbados”.
“I was therefore very pleased to read the Platinum proposal. The only proposal to be received in ten years to assume the role of red cap concessionaire or airport concessionaire.
“What impressed me the most was improving the service levels and service quality of the red cap service. The platinum proposal did not see the red caps as obsolete but recognized it could be improved and enhanced here at the airport,” he added.
With the changeover, red cap porters can now be identified by their new grey and black uniform, with red caps.