One McEnearny Quality Inc customer is not about to shut up and drive a vehicle with which he is unhappy, but is prepared instead to shout from the top of his voice about what he deems to be an inferior product and poor service from the car dealership.
Curtis Rogers this morning parked his Mazda pickup opposite the company’s lot in Wildey, St Michael with a sign posted on the vehicle that clearly indicated that he was a disgruntled man.
“This vehicle is no good. It is not what I paid for,” stated the sign, which attracted the attention of commuters.
Rogers contended that he bought the vehicle brand new from the dealer in 2015, but it has been fraught with mechanical problems in the two years since it left the showroom.
He said while McEnearny has repaired the myriad problems, the frequency of breakdowns has brought him to the realization that the vehicle must be replaced, a request he said that the company has refused to grant even though the vehicle is still under warranty.
“The vehicle has not stopped giving me trouble: first the alternator light came on in May 2016, then they had to change a 4×4 switch. But it was the air condition that really raised alarm because they had to change a pressure line and an actuator. They had to also change the fan in the vehicle,” Rogers told Barbados TODAY this morning.
“I am telling them that something is wrong with this vehicle if you have to change all of these things. Then to top it all off, on January 15, 2018, they are telling me that the vehicle now needs a brake booster,” he added, while pointing out that the vehicle, which is still under the 100,000-kilometre warranty, presented a danger on the road.
Rogers also said he had engaged the services of an attorney-at-law and that he would settle for no less than a full refund or a replacement vehicle.
“Right now this is a silent protest which can end today or it can go into various levels. Tomorrow I will be writing to the Minister of Transport and Works about what is going on with my vehicle. I am going to take my story regionally and internationally. I gave them time to realize I don’t bluff. I told them I was going to a lawyer and they thought I was bluffing then too. I gave them time to address my concerns by that fell through the window. I went to the president of the company and he told me in no uncertain terms that he couldn’t do anything for me. So I have to step things up,” the disgruntled Mazda owner said.
However, in a statement released today, Mc Enearny Quality Inc denied Rogers’ claim, insisting that the vehicle had accumulated more mileage than an average vehicle its age.
“The vehicle was purchased in May 2015 and has a mileage of 93,000 km, which is over three times the national average. We therefore deny Mr Rogers’ claim that the vehicle was not good from the time it was purchased and assert that proper and extensive use of the vehicle has been enjoyed since the purchase. The vehicle has not required any significant maintenance over and above the normal manufacturers’ expectations,” the company said in the statement.