The manager of a Haitian hotel is suggesting that more cross-training and cultural exchanges of hotel staff across the region can enhance the standard of regional hospitality.
Melicienne Drouillard, a long-serving member of the housekeeping team at Le Plaza Hotel in Haiti, spent two weeks at the west coast Sandpiper boutique resort, learning, among other things, product safety and the proper use of chemicals among guests.
Marc Pierre-Louis, general manager of Le Plaza, warmly acknowledged the spirit and generosity of his Caribbean neighbor. “The care and openness of The Sandpiper to invest in our staff member demonstrate how Caribbean hotels can collaborate together to elevate regional hospitality,” he said.
Russell Croney, general manager of The Sandpiper, said it was their pleasure to assist with the professional development of a Caribbean colleague. “Melicienne was a joy to work with and we are pleased that she has benefited from her brief stay with us in Barbados and that she enjoyed it, too. We believe in standards and genuine hospitality and are pleased that Melicienne learned from our best practices and will be taking those principles back to Le Plaza Hotel with her.”
Drouillard says she was impressed with The Sandpiper’s personal touch from each housekeeper to ensure visitors feel warmly welcomed. “Madame Yvette was so kind to show me around the island – in fact, everyone in Barbados was so welcoming,” she commented.
Drouillard was also hosted on in-depth tours of Southern Palms, Courtyard by Marriott and Ocean Two hotels, by their general managers and head housekeepers, and said: “This really was an eye-opener to see different styles of housekeeping in action.” She believes the experience will help her to manage Le Plaza Hotel’s housekeeping department better.
Louise John and Suzanne Shillingford-Brooks of Talkabout & Earth Solutions were both instrumental in developing the internship opportunity.
Back at Le Plaza, Melicienne Drouillard has already made a presentation to the management team about her training, had a meeting with her peers to describe her experience, and is drawing up a list of suggestions for improving the Le Plaza Hotel guest experience. (PR)