Less than a year after a colourful opening full of optimism, the mobile network operator Ozone has left customers hanging.
The mobile company’s corporate and main showroom offices at Manor Lodge Complex, St Michael were virtually abandoned today without notice of closure to customers, who were shocked when they arrived to conduct business.
There were no signs advising customers as to what was happening, except for one on the doors stating the opening hours, and there was no sign of life behind the closed doors.
With no one there to explain what was going on, the customers’ shock quickly turned to anger, and they did not hesitate to express their frustration.
“This is unbelievable though,” one disgruntled customer told Barbados TODAY.
“I pay to come here to put back the money on the things [only to be met by this],” he said.
The telecommunications company, founded in 2011 by principal owner and expatriate French-Canadian, entrepreneur and investor Pierre McMaster, has been reported to be experiencing financial problems.
There had been reports, which neither has confirmed, that it was being taken over by Flow.
“I don’t like Flow,” another upset customer said, “that is why I left Flow and come to these [Ozone], but these people like them ain’t ready.”
As the fate of the company remained uncertain, efforts by Barbados TODAY to reach members of the management team proved unsuccessful.
However, Manor Lodge Complex Property Manager Adrian Elcock told Barbados TODAY Ozone was still a tenant.
When the company launched last year it said Barbados would serve as its hub but it had plans to expand to select markets within the Caribbean.
It also said at the time that it was providing employment for 50 people, 96 per cent of whom were Barbadian, and promised that it would be a force to be reckoned with.
The mobile phone market here has been unsettled of late, with changes in leadership at the two major providers, Digicel and Flow, and Digicel facing massive debt and investor pressure.