The Fair Trading Commission (FTC) has come to the rescue of disgruntled Grand Kadooment revellers who claimed they were shortchanged by some bands.
The consumer rights agency today revealed it was investigating claims by seven people that at least two bands, whose names have not been disclosed, may have breached the Consumer Protection Act, CAP.326C (CPA).
According to the FTC, the complainants charged that the bands advertised particular costumes but the product that they received did not correspond with the original representation or advertisement.
“Section 26 of the CPA stipulates that it is a criminal offence to engage in conduct that may be or is likely to be misleading and or deceptive, “ the Commission said in a statement.
While the names of the bands have not been disclosed, ERUP the Band issued a statement on Monday apologizing to customers which had taken to social media to vent their frustration.
One angry reveller posted, “Erup ain’t eva ready . . . unacceptable”, while another said:“Went to bandhouse Saturday, told to come back Sunday, got there at 4:30 to get home at 2:05 without a costume or my money.”
There were also complaints about the costumes. One customer wrote: “How ya does look at ya $800 + customer and tell them the pictures exaggerated? Wunna don’t feel foolish saying these things? Erup want suing.”
In its apology, the band said it was “aware and acknowledge all concerns raised and will be working assiduously to rectify all issues”.
It further assured clients that it was determined to offer them a seamless Crop Over experience that was synonymous with its brand, and provided its email address so customers could engage with management.
The FTC has since contacted the two bands in question.
The Commission said it had received an update from one band about the complaints and was assured that it was taking steps to reimburse affected customers.
“We will continue to monitor this process to ensure that affected parties are reimbursed,” the FTC said, while noting that it was still awaiting a response from the other band.
In the meantime, the state agency has appealed to anyone who experienced similar difficulties to file a complaint.
It also pledged to engage stakeholders in the near future to ensure they understand and comply with the CPA.