President of the Barbados Nurses Association of America (BNAA) Cecily Wilkinson is urging local nurses to treat patients like family.
Wilkinson was speaking to the media at a presentation of a cheque, a wheelchair and other amenities to BORN Haven, a retirement home for nurses of the Barbados Association of Retired Nurses (BORN) in Prospect, St James.
The president of the BNAA stressed that good customer service was necessary. Commenting on the lack of decorum among some young nurses, Wilkinson indicated that individuals must be compassionate with their charges.
“We need customer service, an inquiry into how nurses can appreciate not only the patients but the family, and how nurses can start looking at the patient as a whole; you can’t just look at the diagnosis,” said Wilkinson.
“Nursing is a calling and you have to be really interested in being a nurse. You have to be passionate because when patients become ill, their attitudes change. You have to like nursing because some patients are going to be challenging and if you like nursing and you have that passion for it, you will treat the patients accordingly. Treat them as you would want someone to treat your family and everything will be okay,” she added.
Wilkinson revealed that her training at the Queen Elizabeth Hospital paved the way for her success in the US and she recommended that more nurses need to participate in customized training for personal and professional development.
Public relations officer for BORN Marvo Hope stressed on the importance of organizations and facilities such as BORN Haven which became a communal for “nurses to let down their hair”.
“Some of them need that fellowship and camaraderie. Although they were being cared for in the home, there is that fellowship. They can mix with each other and accompany each other”. (KK)