Minor Cases Unit to be set up at QEH

A Minor Cases Unit is to be set up within the Accident and Emergency (A&E) Department of the Queen Elizabeth Hospital (QEH), Minister of Health and Wellness Ian Gooding-Edghill said.

Speaking on Starcom’s Down To Brass Tacks call-in radio programme on Friday, Gooding-Edghill said he has met with the hospital’s senior leadership team along with the Minister of State responsible for QEH affairs Dr Sonia Browne, to review an Accident and Emergency Improvement Plan.

“What we will need though, is some additional resources and we are working on those resources. I have a follow-up meeting with the A&E leadership team and that will happen very shortly. But we have to remove some of the administrative functions and burdens from the doctors to allow the doctors in A&E to focus exclusively on [clinical duties],” he said.

“There are instances sometimes where a doctor may have to go and fetch information, a doctor may have to go and source some additional medical resources in order to execute and perform a task. That’s what I meant by some of the administrative stuff,” the Health Minister explained.

He told his radio audience that authorities are trying to work through that and are fine-tuning the improvement plan.

“Once we do that, we would also be in a better position … to give them some additional resources. For example, in terms of how you run and manage an ER. One of the things I think we will have to look at is the whole management of the ER itself and how that is administered. If you can take away some of those non-critical functions from doctors and have personnel focusing on those other areas, it would free up some of the time available for the doctors to do what they have to do,” Gooding-Edghill suggested.

He said when he reviewed the plan, it was exciting even as he engaged with the team.

“We have a plan to address minor cases that present to the Queen Elizabeth Hospital. I have indicated before that the Queen Elizabeth Hospital is a place for reassurance. In my experience there, when people are feeling unwell, they go to the Queen Elizabeth Hospital for immediate treatment. They go to the A&E for example, as the first stop, because if they can’t afford to go to a private care facility, they would come to the Queen Elizabeth Hospital, and that is where they have the best treatment, and they know the best treatment would be given to them,” the Health Minister contended.

He noted that even though A&E is an emergency facility, a patient with pain in some part of their body is not concerned about whether it’s urgent, they just want care and therefore go to the QEH.

“So therefore what we have to do, is to implement within the Accident and Emergency Department, a Minor Cases Unit, which would allow for example, patients to be fast-tracked based on the urgency of the cases they present and also that they present to the A&E department,” he announced.

“The Minor Cases Unit will also be suitable for patients. For example, if there is an injury that may require some resources from the hospital, of course they would go to the hospital. If there are other injuries for example, that are non-life or limb-threatening injuries, then obviously, the Minor Cases Unit can deal with those,” the Minister said.

Gooding-Edghill provided data to show the level of traffic that continues to pass through the A&E.

“The Accident and Emergency Department in 2019 registered 37,660 patient visits, 46 per cent of those patients that visited in 2019, accounted for hospital admissions. The remainder obviously were dealt with and discharged. Now in 2020, interestingly enough and obviously because of COVID and so on, there was a reduction. 29,667 patients would have visited the Accident and Emergency, and 49 per cent of the total were admitted. So, those statistics alone tell me very clearly that not every visit to the A&E would require hospitalisation,” the Minister of Health said.

“The issue here for Barbadians is the time that they have to spend waiting in A&E. And if we continue to improve the processes, I think that we will definitely see some improvement,” he said.

He also said that a Patient Relations Service, which is at the pilot stage, is currently in operation at A&E and on some wards, but will be expanded across the hospital in due course.

Gooding-Edghill also announced that the hospital would soon be measuring patient satisfaction based on a structured feedback system. He said too that having completed phases one and two of the A&E expansion project, the third phase is currently in the works. (EJ)