Bougainvillea, Sugar Bay win top awards

Sister hotels Sugar Bay Barbados and Bougainvillea Barbados today announced their recent wins from major tourism players Tripadvisor.com, Hotels.com and British Airways Holidays.

The awards were based on unbiased guest reviews and recognised superior services, facilities and customer experiences offered by hotels around the world.

Both hotels received the coveted Tripadvisor.com Travellers’ Choice Awards, placing them in the top 10 per cent of hotels worldwide. Sugar Bay Barbados also received the Travellers’ Choice Award in the Romance category, an amazing accomplishment reserved for the one per cent worldwide.

Bougainvillea and Sugar Bay also received the Hotels.com “Loved by Guests” awards with a 9/10 score for Bougainvillea and an All-inclusive award for Sugar Bay.

Sugar Bay also captured a British Airways Holidays Customer Excellence Award for 2020, with this leading UK Tour operator saying: “We are delighted that Sugar Bay Barbados is one of our top-rated hotels for 2020. In a challenging year of uncertainty, this award is testament to the hotel’s commitment to offering an exceptional customer experience.

“We look forward to continuing our relationship and together delivering unforgettable holidays for our customers.”

Group General Manager for the two hotels, Sharon Hugh-White said: “It is our mission to consistently surpass the holiday expectations of our guests and offer the best possible experience. Receiving these awards validates our efforts. It is a true source of pride for our teams at Sugar Bay and Bougainvillea Barbados as there is no greater seal of approval than being recognised by one’s customers.”

Sugar Bay and Bougainvillea Barbados are owned by veteran hotelier Gordon Seale and his family, who have always set the bar in delivering quality, unparalleled service and an authentically warm Bajan experience.

“Congratulations to all the winners of the 2021 Travellers’ Choice Awards,” said Kanika Soni, Chief Commercial Officer at Tripadvisor.

“I know the past year has been extremely challenging for tourism businesses. What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilising technology to prioritise guest safety.

“The Travellers’ Choice Awards highlight the places that are consistently excellent – delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working.

“Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic,”
Soni concluded. (PR)