Bougainvillea wins British Airways Customer Service Award

Bougainvillea Barbados is delighted to announce that it has received a British Airways Customer Excellence Award for 2019. This award comes from unbiased customer reviews and is designed to showcase the hotels that impress guests the most.  Bougainvillea Barbados received an overall
score of 9.0/10.

British Airways Holidays has gathered over 102, 000 independent hotel reviews this year. In 2019, British Airways awarded close to 650 Customer Excellence Awards across
the globe to recognise their top-rated hotels.

“Bougainvillea Barbados has been distinguished by British Airways Holidays customers for delivering a superior customer experience. We are delighted to confirm that you are one of our top-rated hotels for 2019,” said Managing Director of British Airways Holidays Claire Bentley.

Sales and Marketing Manager of Bougainvillea Barbados Jamal Griffith said, “We’re very honoured to be in the top five per cent of hotels in the British Airways Holidays program and to be selected as a recipient of this award. It is a great distinction for the hotel and the island, and is really a nod to the work we do here, the people we employ and the service culture that we have fostered where our employees understand the importance of their roles in exceeding expectations and being a part of what makes the guest experience with us so unforgettable.

“BA Holidays has been a good partner, and it is very easy working with them to provide exceptional holiday experiences as they too are known for great customer service. The last few months have been business unusual and they have, as usual, shown themselves to be a great, accommodating partner. This goes a long way when two entities are mutually taking care of guests’ expectations and final experience.”

British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotel partners across destinations. British Airways Holidays works with Reevoo, an independent and impartial
third-party company, to collect reviews from their customers.

Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels out of ten based on location, service, cleanliness, and sleep quality. (PR)