FLOW customers experience service disruptions, company says it’s working to correct fault

Scores of Flow customers are experiencing a disruption in their service, as the company gives the assurance that it is working assiduously to correct the fault, which it attributes to a “burning structure”.

While the company identified customers in sections of Christ Church, other residents from across the island have also been complaining about severe disruption to their services as well, which include dropped calls and very slow internet speed.

“We wish to advise that we are aware that the delivery of service to some customers in the parish of Christ Church has been disrupted,” the company said in a statement.

“As a result, some customers in Warners, Briar Hall, Dover, Maxwell Road, St Lawrence Coast Road, Fair Holme Gardens, Harmony Hall, Paradise Village, Graeme Hall Park, Tino Terrace and surrounding areas may be experiencing disruption to their internet, landline and television services at this time,” it added.

The company has given the assurance that the problem has been identified and technicians were working with partners to rectify the issue.

“The fault has been identified and is attributed to a burning structure which damaged a significant portion of fibre-optic cable that was suspended above it. Our technicians are currently onsite and we will be working with our utility partners to restore full connectivity to all impacted customers as soon as is safely possible to do so,” the company said.

Promising to keep customers updated, the company said it was sorry for the inconvenience, adding that “we appreciate your patience and understanding”. marlonmadden@barbadostoday.bb

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