Flow and BARP agree on way forward for e-billing

Flow Barbados has reaffirmed its commitment to ensuring that no senior citizen is left behind as the company moves forward with its transition to an electronic billing system, otherwise known as e-billing.

This assurance was given during a recent session with the Barbados Association of Retired Persons (BARP), held as part of Flow’s Safer Internet Day initiatives. The session, hosted at BARP headquarters, focused on Internet security and the company’s e-billing initiative.

Flow’s team engaged with BARP President Marilyn Rice- Bowen, Chief Executive Officer Steve Alleyne, and other officials to address concerns and outline solutions.

During the discussions, Flow emphasised that senior citizens who do not have internet access or digital devices will continue to receive printed bills. At the same time, the company reiterated its broader commitment to supporting all vulnerable groups, regardless of age.

“Flow will make allowances for those who are without connectivity. We are also aware there are some customers who do not even own a device, and we will continue to collaborate with you,” said Kerri-Ann Burke, senior manager customer experience, Flow.

Burke highlighted the transition to e-billing aims to provide customers with quicker, easier access to their monthly bills for added convenience. However, those paying for broadband services will automatically receive an e-bill.

The session with BARP leadership was constructive, with Rice- Bowen expressing satisfaction with Flow’s stance on the matter.

“We are extremely pleased with Flow’s position on this issue. Our main concern was ensuring that seniors who, due to circumstances, cannot transition to e-billing would still be considered,” she said after initially raising concerns about the shift.

CEO Alleyne echoed her sentiments, acknowledging the steps BARP is taking to help its members gradually embrace digital technology.

Flow also highlighted that its systems and structures are designed with the elderly in mind. Notably, when senior citizens visit Flow’s retail stores, they can select a ‘Senior Citizen’ option on the self-help device, ensuring their request is escalated for prompt service.

As Flow moves towards a full transition to e-billing, the company is encouraging all customers to sign up as soon as possible. Customers can register for e-billing via our website www.discoverflow.co, by sending a WhatsApp message with updated contact information to 246-620-1000, by contacting customer service at 1-800-804-2994 or by visiting any Flow store. (PR)