Long waiting times persist at QEH as A&E patient surge continues

The Queen Elizabeth Hospital (QEH) on Saturday reported that waiting times at its Accident and Emergency Department (AED) continue to be longer than usual due to a sustained surge in patient presentations.

The increased demand, first reported at the end of last month, is being driven by a rise in trauma cases, a growing number of respiratory illnesses, particularly influenza, and a post-holiday increase in patients presenting with complications related to non-communicable diseases.

As a result, the QEH said the number of new patients that can be seen at any given time may be affected.

The hospital has stressed that patients with life-threatening and critical conditions will continue to receive immediate care in accordance with the AED’s triage system, while those with less urgent conditions should expect extended waiting periods.

Members of the public who are feeling unwell but are uncertain whether they need to attend the AED are being encouraged to contact the Patient Advice and Liaison Service (PALS/Help Desk) at 536-4800. The service is available via regular or WhatsApp calls from 8 a.m. to midnight. The QEH said the team will provide an initial assessment and guidance on the most appropriate next steps for care.

To help reduce pressure on emergency services, individuals with non-emergency concerns have been strongly encouraged to seek care at alternative facilities, including the 24-hour clinic at the Winston Scott Polyclinic on Jemmotts Lane, St Michael, or through their private physician where available.”

In light of the increase in respiratory illnesses, the hospital is also urging visitors to wear masks, particularly when entering clinical areas, to help protect patients, visitors and staff.

The QEH has apologised for any inconvenience and thanked the public for its patience and understanding as it continues to manage the heightened demand for emergency care. (PR/BT)