Influenza outbreak helps drive sustained pressure at QEH A&E

The Queen Elizabeth Hospital (QEH) has advised the public that there has been no easing in the surge of patients presenting to its Accident and Emergency Department (AED), a situation first reported in late December.

The hospital said it continues to manage one of the most significant influenza outbreaks in recent history, alongside ongoing trauma cases and post-holiday complications linked to non-communicable diseases.

While the AED has responded effectively to a recent increase in trauma cases, the QEH noted that this has contributed to a backlog of other patients awaiting assessment and treatment, resulting in extended waiting times. Demand for emergency services remains high.

The hospital also reported that some clinical staff have been affected by the current influenza wave and have been off sick. However, it assured the public that AED teams continue to work around the clock to meet increased demand and to ensure patients are treated according to clinical urgency.

Members of the public are being urged to rely on official updates from the QEH as it continues to manage sustained pressure on emergency services.

The hospital reiterated that life-threatening and critical conditions will continue to receive immediate care in keeping with the AED triage system, while patients with less urgent conditions should expect longer waiting times.

As part of its patient guidance, the QEH encouraged individuals who feel unwell but are unsure whether to attend the AED to contact the Patient Advice and Liaison Service (PALS/Help Desk) at 536-4800. The service is available via regular or WhatsApp calls, and efforts are underway to extend its operating hours. The team will conduct an initial assessment and advise on the most appropriate next steps for care.

To help ease pressure on the AED and ensure timely treatment for critical cases, members of the public with non-emergency concerns are strongly encouraged to seek care at the 24-hour clinic at the Winston Scott Polyclinic on Jemmotts Lane, St Michael, or consult their private physician, where available.

The QEH also issued a public health advisory urging visitors to wear masks, particularly in clinical areas, to help protect patients, visitors and staff during the ongoing influenza outbreak.

The hospital has apologised for any inconvenience caused and thanked the public for its patience and understanding as it continues to manage the situation in the Accident and Emergency Department. (PR/BT)