Sagicor launches guide to understanding claims process

Sagicor General Insurance Inc (SGI) has developed a comprehensive step-by-step guide to assist their valued customers in submitting claims.

“Immediately after an accident has occurred most individuals tend to be angry, nervous or concerned, especially if there is significant damage to their vehicle or other individuals’ property, not to mention the possibility of serious injuries.

Individuals will often ask themselves, what do I do now?”, said Leo Watson, Sagicor General Insurance (SGI) Inc’s Claims Manager – Barbados & The Eastern Caribbean.

“We’ve introduced the Claims Card for that very reason; providing an easily accessible and simple to follow, five-step guide detailing who a policyholder should call immediately following an accident; the process for reporting their claim; how to submit the claim; along with what support is available to them after the claim has been submitted,” explained Watson.

The purposefully designed card can be accessed by visiting https://bit.ly/Sagicor-Car-Accident-Guide or the motor insurance section of the Sagicor Barbados website, making it easily accessible from a mobile device while at the accident scene.

Watson further made the point that one of the primary purposes of this tool, is to equip policyholders with the information necessary to help them understand the claims process and the documentation requirements for the accurate and speedy settlement of their claim.

“Accidents are never desirable, and it is our role to assist our policyholders through the process.

This tool is meant to guide our clients through the process by ensuring they are aware of any required elements or information and to illustrate the support we offer. Most importantly, the guide will help them to understand what goes into the process and the various activities that need to take place to assist them in claims settlement.”

For more information on understanding the claims process, Watson urged individuals to reach out to the company’s team of knowledgeable representatives using one of the many options, such as dialing 431-2800, sending a WhatsApp message to 467-7243, emailing claims_info@sagicorgeneral.com:, or connecting via SGI’s Instagram and Facebook pages. (PR)