#BTColumn – Better bosses are socially responsible, too

Disclaimer: The views and opinions expressed by the author(s) do not represent the official position of Barbados TODAY.

By Dennis De Peiza

Those in the leadership or management of organisations and enterprises should be aware that the power of accountability lies in their ability to help the body achieve its goals and build better relationships. 

Being accountable is reflected in the transparency, honesty, integrity and professionalism demonstrated by the office holder in the execution of their duties. 

Those who are overtaken by the power and authority which they hold tend to assume a sense of arrogance. Such persons usually find themselves prone to being misguided in their actions, decision-making, and personal and professional behaviour. This is where the signs of dishonesty, corruption and abuse of authority become apparent. The individuals to whom this applies have the responsibility to do some self-introspection. To do this is an indication that the individual is demonstrating both wisdom and maturity.

At the individual level, leaders and managers ought to understand what responsibility is all about. They ought to be aware that it involves being accountable for one’s actions and knowing and following various rules, laws, and conduct codes. In acting or behaving responsibly, it is imperative that individuals demonstrate they are trustworthy, prepared to observe established guidelines, follow the rules, regulations, practices, processes, and procedures, and treat others fairly.

Leaders at the level of organisations, enterprises and at the national level, are to be reminded of the four characteristics of responsibility: social obligation, social responsiveness, social responsibility and social impact management. There is a responsibility to constituents, whether they are members of the general public or, more specifically, members of individual organisations, customers, clients and employees.  

Social obligation is about the requirement an organisation has to make a positive impact on people. This means acting in a manner that benefits society. In the corporate sector, enterprises are expected to engage in philanthropy, supporting social causes, promoting volunteering, ethical labour practices, and environmental changes. When it comes to social responsiveness, this is about a person’s obligation to contribute to their community or country in a way that makes the quality of life and environment better for those around them. The key to this is the understanding that social responses are influenced by cultural norms, personal beliefs, and situational factors. These are known to play a key role in shaping the dynamics of human relationships and society as a whole.

Social responsibility is underpinned by identifying and exercising personal and professional ethics. It is, however, primarily about delivering on one’s civic duty with actions that are directed at benefiting the whole of society. The seven core features of social responsibility are organisational governance, human rights, labour best practices, the environment, fair operating practices, consumer issues, community involvement and development.

Social impact management relates to organisations and individuals who, in striving for positive social impact, place attention on improving society by addressing social issues and promoting positive change. They are expected to have an immediate interest in matters of health and wellness, education, promoting equality, and the development of the local economy.

As far as trade unions are concerned, it is to be expected that there is a consciousness of the importance attached to four characteristics of responsibility, social obligation, social responsiveness, social responsibility and social impact management. 

It can be said that as trade unions lobby to influence change and engage in collective bargaining and negotiations, these are focal points at the core of their formulation of policies and decision-making.

Dennis De Peiza is a veteran labour and employee relations consultant with Regional Management Services Inc.