Gen Z at work: Why proper orientation matters more than ever

The preparation of young people for the world of work is an important aspect of the transition process once they have graduated from secondary school or a tertiary-level institution. It is generally accepted that the primary purpose of orienting new employees—particularly those who have never worked before—is to help them understand their roles and responsibilities. The process is also intended to ensure that they understand the employer–employee relationship and the rights of workers.

The orientation process begins with the provision of essential information on workplace expectations, so that young workers may develop an understanding of the work environment. Given that the modern labour market is more technologically driven than before—primarily by artificial intelligence—young workers must be aware of the necessary skill sets they are required to possess. This underscores the importance of orienting new employees at the start of their careers, to ensure that they possess the professional skills required for the job.

Consideration must also be given to their ability to meet the demands of a flexible work environment. This is especially relevant with the understanding that young workers, from the generation known as Gen Z, are entering a job market where remote work and hybrid models have become the norm.

The importance placed on providing the required job orientation is supported by findings from a report by FlexJobs, which shows that nearly 75 per cent of Gen Z workers consider workplace flexibility the top employee benefit they seek. In addition to flexible work hours and environments, the report reveals that Gen Z workers want the ability to change career paths. From this information, it can be gleaned that Gen Z are more likely to seek employment that offers remote work options and adaptable schedules.

This trend has the potential to change both the outlook of young workers and the environment in which they operate, including working hours and workplace culture. What remains paramount to employers, however, is efficiency and productivity. These are tied to employee accountability, timeliness, professionalism and communication.

The shift from a traditional to a more contemporary workplace culture reinforces the necessity for employees—particularly young recruits—to undergo a proper orientation process before starting a new job. This should include contract workers as well. Early orientation benefits employers, as it provides the opportunity to assess and ensure the readiness of prospective employees.

Other key benefits of workplace orientation include the fostering of a sense of belonging, which ultimately helps improve employee productivity and retention. Moreover, it enables new recruits to familiarise themselves with the organisational structure and culture, and to acquire the knowledge and resources required for success. All of this is expected to help facilitate a smooth integration into the team. The orientation of young workers should also be aimed at developing a strong work ethic and fostering early buy-in to the enterprise’s mission and vision.

Given the expectations of Gen Z workers—which include work–life balance, purpose-driven employment, and diverse experiences over traditional career paths—employers must be mindful of the shift from conventional work models. These may now be accompanied by new practices and job expectations.