BusinessFocus GAIA in deal with taxi associations to enhance customer experience by Barbados Today 03/05/2024 written by Barbados Today 03/05/2024 1 min read A+A- Reset Share FacebookTwitterLinkedinWhatsappEmail 1.1K An agreement for an accreditation system which recognises only authorised taxi operators at the airport has taken effect, and Grantley Adams International Airport (GAIA) Inc. management is confident it will significantly reduce discrepancies and improve overall customer satisfaction at Barbados’ main port of entry. A Memorandum of Understanding (MOU) was officially signed by GAIA Inc. CEO Hadley Bourne and representatives of the recognised taxi associations: the United Taxi Owners Association, the Atlantic Taxi Association, Grantley Select Tours, Barbados Transport Co-Op Society, Central Taxi Owners Association, Hilltop Taxi Co-Op Society Limited, Johnson Tours B’dos Limited, Quintour’s Taxi Inc., Serenity Taxi Association, and Sunset Crest Transport Co-Op Society. The accreditation system under the agreement, which took effect on Wednesday, is designed to safeguard passengers by providing dependable, high-quality service from officially recognised drivers and vehicles, the GAIA Inc. said in a statement issued on Thursday. The agreement also includes detailed operational guidelines aimed at minimising wait times and mechanisms to ensure fair passenger distribution. Additionally, it outlines communication protocols and service level expectations to enhance the overall travel experience at GAIA. “Formalising this MOU with the various taxi associations underscores our commitment to improving service quality and operational efficiency at our airport,” said Bourne. “This is part of our broader strategy to ensure that all passengers who travel through Grantley Adams International Airport receive the best possible service.” You Might Be Interested In Business owners disappointed NEW YEAR’S MESSAGE – CHTA -Caribbean Tourism: Adapting to Change NEW YEAR’S MESSAGE – BCCUL – Credit Unions ready to play greater role The airport management added that GAIA Inc. and its taxi service partners are dedicated to maintaining the highest standards of hospitality and professionalism, ensuring that Barbados continues to be a welcoming and efficiently served destination. (PR/BT) Barbados Today Stay informed and engaged with our digital news platform. The leading online multimedia news resource in Barbados for news you can trust. You may also like Quickstop Finance Center opens in Bridgetown 15/02/2025 KFC unionised workers win 9% pay rise, training agreement 15/02/2025 Agrofest 2025 expands with more exhibitors, enhanced security 14/02/2025